continuously assess the processes and procedures of the Bursary

identify those aspects that result in customer (internal and external) complaints, inaccuracy of information or a lengthy response time, and

find a solution that will result in cost savings, improved efficiency, value added or reduced customer complaints.

There are three (3) categories of awards:

Spot - An informal award for a solution that can be readily implemented

Quarterly - Awarded for the most significant solution for the quarter

Annual - Awarded to the Quarterly Award that has the highest number of points. (Not yet awarded).