 Anne
Crick is currently head of the department of Management Studies
of the University of the West Indies Mona Campus. Before joining
the U.W.I. she worked for several years in some of Jamaica’s
leading hotels in training and food and beverage management.
She has a BSc in Hotel Management from the University of the
West Indies, a M.S. in Organizational Management from Penn
State University and a PhD in Organizational Management from
Rutgers University. Her research areas include organizational
culture, quality service management and Caribbean hospitality
and tourism. She is also a certified trainer and has worked
with several of Jamaica’s leading hotels and financial
institutions on various training and developmental programmes.
She is a former Board Member of the Jamaica Association for
Training and Development (JATAD) where she chaired the Research
and Publications Committee. She is also a member of the Jamaica
Customer Service Association and the Academy of Management.
Her passion is for quality service delivery to internal and
external customers in all areas of organizational life.
Abstract: E.P./
Small Hotels: Prospects for the future
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