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12 Questions to Measure Employee Engagement
Do
your opinions seem to count? Does the mission/purpose of your
company make you feel your job is important? Have you had
opportunities at work to learn and grow?
 ive years ago, The Gallup Organization
began creating a feedback system for employers that would
identify and measure elements of worker engagement most tied
to the bottom line--things such as sales growth, productivity
and customer loyalty.
After hundreds of focus groups and
thousands of interviews with employees in a variety of
industries, Gallup came up with the Q12, a 12-question survey
that identifies strong feelings of employee engagement.
Results from the survey show a strong correlation between high
scores and superior job performance. Here are those 12
questions:
-
Do you know what is expected
of you at work?
-
Do you have the materials and
equipment you need to do your work right?
-
At work, do you have the
opportunity to do what you do best every day?
-
In the last seven days, have
you received recognition or praise for doing good work?
-
Does your supervisor, or
someone at work, seem to care about you as a person?
-
Is there someone at work who
encourages your development?
-
At work, do your opinions
seem to count?
-
Does the mission/purpose of
your company make you feel your job is important?
-
Are your associates (fellow
employees) committed to doing quality work?
-
Do you have a best friend at
work?
-
In the last six months, has
someone at work talked to you about your progress?
-
In the last year, have you
had opportunities at work to learn and grow?
Reprinted with permission. Copyright 1992-1999 The Gallup
Organization, Princeton, NJ. All rights reserved. Gallup and
Q12 are registered trademarks of
The Gallup Organization.
Workforce Management Online, October
2003 -- Register
Now!
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