About Us

The Estate Management Department is responsible for the day-to-day operations, repair and maintenance of buildings and grounds at the Mona campus. The core functions are therefore maintenance of facilities, provision of services, project management, design and construction of small renovations and alterations, cost estimation, and long term facilities planning. These activities are carried out by our Service Units aided by the Customer Service Section.

Our services are often confused with those of other University offices which handle the construction of new buildings and large-scale renovations/alteration. These projects are generally restricted to specific sites and are often funded by external donors. On completion, the new facilities become the responsibility of the Estate Management Department.

Most of our work is funded by the Campus Grants Committee. However, renovations, alterations and work for self-financing facilities are usually done on a charge-back basis.

The Maintenance Customer Service Section (CSS) is the route through which all requests for work to be done by the Estate Management Department should be channeled.

Requests for maintenance services should be made to the CSS via the telephone, e-mail or a visit to the office. The CSS will enter the request to the TMA computerized maintenance management system which will make the information readily available to all concerned and assist in tracking the progress of jobs.

Customers are asked to note that requests for maintenance services should not be communicated directly to the relevant Service Section.