Customer Service Questionnaire

Dear Customer,

Our goal is to provide the best service possible to you, our valued customers. Please take a few minutes to complete this questionnaire. Your comments will enable us to gauge the effectiveness of our service.

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1. How would you rate the Helpdesk’s representative on being courteous?
2. How would you rate the Helpdesk’s representative’s willingness to assist you?
3. How would you rate the Helpdesk’s representative’s ability to solve your problem?
4. How would you rate the representative to whom the problem/request was assigned, on the time taken to respond to your request?
5. How would you rate the representative to whom the request was assigned on the time taken to resolve the problem?
6. Overall, how would you rate our customer service?

If 'yes', please fill out the following

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