Mona Ecommerce Information Page

What is …?
E-Commerce means conducting business online. Our Mona Campus e-commerce launch (phase 1) offers our students the flexibility of making their fee payment on line with the use of a regular credit card. E-commerce is soon to become a way of life for most of us because it offers a convenient means of transacting business which is neither time bound nor location bound. The Mona Campus offers this at this time as one way of easing the “crush” at the Banks and at our Cashier Windows.

Why do ..?
These are five primary reasons for offering ecommerce :
1. Quality of service – maintaining “quality” is a strategic objective of the University.
2. Student centeredness is our primary intent. We therefore seek to improve systems and processes which now create severe inconvenience for our students. We must do away with the inordinately long queues to settle accounts.
3. Quicker settlement of account – your account is credited immediately that the transaction has completed successfully
4. Electronic payment allows you to eliminate the need to hold cash
5. Persons can make payments on behalf of students without the difficulty inherent in money transfers and remittances

Who will…?

This phase of our eCommerce delivery will enable our students and our donors to :

i) Make fee payment online
ii) Pay for transcript application online
iii) Make donations to the University online

Launch Date..?
The eCommerce facility was launched on Thursday December 2nd, 2004 at the Undercroft at 2:00 p.m.

How will ..?
The payment must be made against a credit card. Students whose credit card limits are not sufficient to cover payments of these amounts may arrange with their parents, guardians, and other support to make the deposits and / or bank transfers to their card accounts, thereby prepaying the card.

You will access the payment facility from the Campus Website, homepage (http://www.mona.uwi.edu). A payment screen will be presented to you with all the appropriate information and explanations. See sample on back of brochure. The transaction can be carried out from any computer connected to the Internet.

Help & Information…

The MITS Help Desk is enabled to respond to queries and to direct students appropriately.

Email: helpdesk@uwimona.edu.jm
On-campus extensions:
2992, 2442

In addition the Bursary - Customer Services is ready willing and able to answer your questions and address your needs for information and clarification. We expect that some students will have difficulty at first and so we are prepared to address them. Over time we will compile an FAQ (frequently asked questions) list for electronic access.
Telephone :7022127 ; 9779069
On-campus extensions:: 2870. 2358, 2252
2253, 2867, 2866

Email: customer.services@uwimona.edu.jm
Location: The Senate Building

What card type can be used…
Any locally or internationally issued card which falls in the following categories are accepted by the system-

• Visa
• MasterCard
• NCB KeyCard