Support Offered

The helpdesk is the first place you go for support for:

Wireless

Do I have a Wireless Card?

To determine if you have a built-in Wireless card or Network Interface Card (NIC)) follow these steps:

Windows XP

• 1Select Start > Control Panel.
• Double-click on Systems.(If you do not see Systems, click Switch to Classic View under Control Panel.)
• Select the Hardware tab, and click on Device Manager. The Device Manager list is displayed.
• Click the (+) sign next to Network Adapters.
  • If you have a WIRELESS card you will see a "Wireless", "WLAN".
  • If you have a WIRED Ethernet card you will see an entry that includes "Ethernet" in the name.

Macintosh OS X 10.2 and Above

• 1Select the Apple menu > System Preferences, and click on the Network icon
• Click the Show: field pull-down menu.
  • If you have a wireless card, you will see an entry for "Airport".
  • If you have a wired card, you will see an entry for "Ethernet" or "Built in Ethernet".

How do I access the UWI Mona Hotspot?

Hotspot refers to locations that offer wireless access to the public. The UWI Mona Hotspot can be accessed with any laptop, PDA or dual mode phone to access the internet; it uses the Active Directory to authenticate users. This is the same user name and password which grants access to the uwi_mona or student domain.