As part of its programme to recognize outstanding performance, to motivate staff towards higher levels of productivity, and to build morale, the Library at UWI Mona held its first awards ceremony on March 22, 2004 in its Multifunctional Room. The Customer Service Group, led by Ms. Sandra Stubbs, received the Library Team Excellence Award for achieving quality improvement to systems, processes and services in the Library while Mr. Anthony Bushay received the Bold Idea Award for contributing an idea that has improved services and is income generating. One of the Campus Librarian Special Team Excellence Awards for 2003 was presented to the Administrative Support Group - Staff Development Committee, led by Mrs. Karlene Robinson, for conceptualizing and implementing the awards. The Research for Development Core Group, led by Mrs. Leona Bobb-Semple and Mrs. Norma Amenu-Kpodo earned the other special award for untiring efforts and outstanding teamwork in documenting, editing and publishing Research for Development Vol. 2: A Bibliography of Staff Publications 1998-2002. Campus Registrar, Mr. G.E.A. Falloon in an address to the staff, challenged them to aspire to excellence in customer care in the interest of the Library and the University as a whole.