“The Employee attitude survey: A case of very good communication.”
, in Human Resource Management
, U.W.I: Canoe Press, 1995, pp. 246-57.
“Managing Emotional Displays in Tourism.”
, in Tourism and Change in the Caribbean and Latin America
, Kingston: Arawak Publications, 2002, pp. 162-78.
“Service and Servility in contemporary Caribbean hospitality.”
, in Tourism, development and natural resources in the Caribbean
, Mexico City: Plaza Valdez, 2002, pp. 239-56.
“Tourism in the Caribbean. ”
, in Personalized service in the small hotel sector
, Plaza Valdez: , 2000, pp. 129-148.