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MSBM Full Time Faculty Publications

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Journal Articles
A. P. Crick and Cowell, N., “Tourism and the Plantation Model: Dimensions of the Worker Management Relationship in Caribbean Tourism”, Journal of Eastern Caribbean Studies, vol. 29, no. 2, 2002.
A. P. Crick, “Personalized service in the new economy: implications for small island tourism.”, Journal of Eastern Caribbean Studies, vol. 26, no. 1, pp. 1-20, 2001.
A. P. Crick, “Managing Service Workers: Exploratory Insights from a Sample of Jamaican Service Organizations.”, Journal of Eastern Caribbean Studies, vol. 32, pp. 1-24, 2007.
A. P. Crick, “Internal marketing of attitudes in Caribbean tourism.”, International Journal of Contemporary Hospitality Management, vol. 15, pp. 161-6, 2003.
A. P. Crick and Prof. Spencer, A., “Hospitality Quality: New Directions and new Challenges.”, International Journal of Contemporary Hospitality Management, vol. 23, no. 4, pp. 263-7, 2011.
A. P. Crick, “Decentralization in the health sector: a performance perspective.”, SES Special Edition on Managing Health Care in Jamaica., vol. 51, no. 3, pp. 131-49, 2002.
A. P. Crick, “A competitive analytical approach to Health Tourism in Jamaica.”, SES Special Edition on Managing Health Care in Jamaica., vol. 51, pp. 27-39, 2002.
Conference Proceedings
A. P. Crick, “Mistrust in Jamaican Organizations”, Jamaica Employers Federation (JEF) Seminar. Kingston, Jamaica, 2011.
Conference Papers
A. P. Crick, “The role of organizational culture in driving economic growth: a case study of Jamaican companies”, in Sir Arthur Lewis Institute of Social and Economic Studies 6th Annual Conference, Kingston, Jamaica, 2005.
A. P. Crick, “Pseudo-Relationships – The use of mass customized techniques in personalized service: A case study of entertainment coordinators.”, in 2nd Interdisciplinary World Congress on Mass Customization and Personalization, Munich, Germany, 2003.
A. P. Crick, “Managing Organizational Culture to facilitate change”, in A Change Management Symposium: Managing Organizational Change in the Global Environment., Mona School of Business, Kingston, Jamaica, 2004.
A. P. Crick, “Leveraging experience in tackling change to enhance organization’s success.”, in HRMAJ Annual Conference, 2006.
A. P. Crick, “Hotels and new paradigms: The sustainability of Jamaica’s all-inclusive product”, in University of Technology/University of Delaware International Conference on Business, Hospitality & Tourism Management, Ocho Rios, Jamaica, 2008.
A. P. Crick, “Equipping the new hospitality industry – Training resources in St. Lucia. Beyond Walls: Multi-disciplinary perspectives.”, in Saint Lucia Conference, 2004.
A. P. Crick, “EP/Small Hotels: Prospects for the future.”, in Mona Academic Conference., Kingston, Jamaica, 2005.
A. P. Crick and Cowell, N., “Employee resistance and the service experience: A management perspective on the disconnect between employee behaviours and organizational interest.”, in MSBM’s 3rd International Tourism Conference, Iberostar Rose Hall Beach, Montego Bay, 2014.
A. P. Crick, “Emotional Labour – The New Type of work: Policy implications in the New Caribbean Economy”, in The 1st Caribbean Labour Policy Conference, Kingston, Jamaica, 2003.
A. P. Crick, “Emotion and Aesthetics in the business of service: are we ready?”, in Jamaica Customer Service Association Conference. , Kingston, Jamaica, 2004.
A. P. Crick, “Designing Learning using Action Learning”, in Human Resource Management Association of Jamaica (HRMAJ), Conference 27, 2007.
A. P. Crick, “Creating a Culture of Engagement: HR strategies in Caribbean Hotels”, in Work, Employment and Society Conference, Aberdeen, Scotland, 2007.
Book Chapters
A. P. Crick, Maerk, J., and Boxill, I., “Tourism in the Caribbean. ”, in Personalized service in the small hotel sector, Plaza Valdez: , 2000, pp. 129-148.
A. P. Crick, Cowell, N., and Branche, C., “Managing in a kinder, gentler world of work: Emotional labour and workplace governance.”, in Human Resource Development and Workplace Governance in the Caribbean., Kingston: IRP, 2002, pp. 235- 52.
A. P. Crick, Cowell, N., and Boxill, I., “The Employee attitude survey: A case of very good communication.”, in Human Resource Management, U.W.I: Canoe Press, 1995, pp. 246-57.
A. P. Crick, Roberts, S. (Ed.), Best, M., and Cameron, A., “Contemporary Caribbean Tourism: Concepts and Cases”, in Contemporary Caribbean Tourism, 2014.

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Mona School of Business and Management
The University of the West Indies
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Kingston 7, Jamaica, W.I.

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