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S
A. P. Crick, Pereira, A., Boxill, I., and Maerk, J., Service and Servility in contemporary Caribbean hospitality., in Tourism, development and natural resources in the Caribbean, Mexico City: Plaza Valdez, 2002, pp. 239-56.
L
A. P. Crick, Labour Productivity: opportunities and challenges in building a world class tourism industry, in National Productivity Conference, Tourism Practicioners’ Session., Ocho Rios, Jamaica, 2008.
F
A. P. Crick and Jayawardena, C., From MacDonaldization to customization: Training the service worker in the new era., in Tourism Hospitality Education and Training in the Caribbean, Mona: University of the West Indies Press, 2002, pp. 265-76.
A. P. Crick, “The fourth S in Caribbean Tourism: Creating smiles is big business and hard work”, in Academy of Business Conference, New Orleans, 2013.
E
A. P. Crick, Hall, K. O., and Holding, R., EP/Small Hotels: Prospects for the future, in Tourism: The driver of change in the Jamaican economy, Kingston: Ian Randle Publishers, 2006.
A. P. Crick, Engaging or disengaging?: How UWI students view and use third places, in Qualitative Research in the Caribbean: Qualitative Research for Caribbean Development, Mona, Jamaica, 2009.
A. P. Crick, Emotion and Aesthetics in the business of service: are we ready?, in Jamaica Customer Service Association Conference. , Kingston, Jamaica, 2004.
D
A. P. Crick, The Devil is in the Details: Understanding Micro-business mindset in Jamaican Tourism., in 3rd International Tourism Conference. , Montego Bay, 2014.
A. P. Crick, Developing a customer-focused culture. , in Jamaica Customer Service Association Workshop, 2007.
A. P. Crick, Developing a culture of service, (Guest Presentation)to the Doctor of Public Health (DrPH) students. Department of Community Health and Psychiatry, 2015.
C
A. P. Crick, Customer Service: Building Emotional Capital., in HRMAJ Annual Conference, 2005.
A. P. Crick, Concepts vs. Packages: Unravelling the Jamaican All-inclusive, in University of Technology Business Hospitality & Tourism Conference, Kingston, Jamaica, 2009.
A. P. Crick, Complaining behaviour in Jamaican Millennials, in Mona School of Business & Management Conference, Montego Bay, 2015.
A. P. Crick, A competitive analytical approach to Health Tourism in Jamaica., SES Special Edition on Managing Health Care in Jamaica., vol. 51, no. 3, pp. 27-39, 2002.

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