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A. P. Crick
,
“
Where the Model Fails: An Analysis of a Food Tour Start Up in Jamaica
”
, in
CHRIE Conference
, San Diego, 2014.
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T
A. P. Crick
,
“
Trust in Jamaican Institutions; The Past, The Present & Some Opportunities for the future
”
, in
JEF Business Convention
, Ocho Rios, Jamaica, 2011.
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A. P. Crick
,
Pereira, A.
,
Boxill, I.
, and
Maerk, J.
,
“
Service and Servility in contemporary Caribbean hospitality.
”
, in
Tourism, development and natural resources in the Caribbean
, Mexico City: Plaza Valdez, 2002, pp. 239-56.
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R
A. P. Crick
,
“
Rethinking Oldenburg Third Places and Generation Y in a Developing Country Context. (best paper award)
”
, in
CHRIE International Conference
, 2011.
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A. P. Crick
,
“
Paid to play and play to get paid: Emotional and Aesthetic Labour in the life of Entertainment Coordinators,
”
, in
CHMI Conference
, Nassau, Bahamas, 2013.
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A. P. Crick
,
“
No Problem Mon: Buffering Guests from external shocks
”
, in
CSA Conference
, Guadeloupe, 2012.
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A. P. Crick
,
“
No Plantation Work Here: Contemporary HR practices in Caribbean Hotels
”
,
International Journal of Contemporary Hospitality Management
, vol. 20, pp. 79-89, 2008.
DOI
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A. P. Crick
,
“
New Third Places: Opportunities and Challenges. Tourism and Hospitality Research 5
”
, in
Opportunities and Challenges.
, 2011, pp. 63-77.
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M. A. Haughton
,
Crick, A. P.
,
Moore, S.
, and
Nicholson, L.
,
“
A methodology for improved synergy between the classroom and management practices Education & Training
”
, vol. 45, no. 1, pp. 30-44, 2003.
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A. P. Crick
,
Cowell, N.
, and
Wint, A.
,
“
Managing Workplace Transformation in Pursuit of International Competitiveness: A Developing Country Perspective
”
, in
UWI Research Colloquium
, DOMS, 2001.
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A. P. Crick
,
“
Managing Service Workers: Exploratory Insights from a Sample of Jamaican Service Organizations
”
,
Journal of Eastern Caribbean Studies
, vol. 32, no. 4, pp. 8-30, 2007.
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A. P. Crick
,
Boxill, I.
,
Maerk, J.
, and
Taylor, O.
,
“
Managing Emotional Displays in Tourism.
”
, in
Tourism and Change in the Caribbean and Latin America
, Kingston: Arawak Publications, 2002, pp. 162-78.
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A. P. Crick
,
“
Labour Productivity: opportunities and challenges in building a world class tourism industry
”
, in
National Productivity Conference, Tourism Practicioners’ Session.
, Ocho Rios, Jamaica, 2008.
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A. P. Crick
,
“
Jamaica after Obama: A new paradigm? (opening remarks)
”
,
the MSBM Public Forum
. 2015.
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H
N. Cowell
,
Freckleton, M.
,
Jayawardena, C.
, and
Crick, A. P.
,
“
Human Resource Issues in Caribbean Tourism
”
, p. 164, 2001.
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A. P. Crick
,
“
Health Tourism
”
,
Enhancing Competitiveness in a Developing Country Environment
. 2001.
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G
A. P. Crick
,
“
Glad to meet you - my best friend: relationships in the hospitality industry.
”
,
SES Special Edition on Managing Health Care in Jamaica.
, vol. 51, no. 1, pp. 99-125, 2002.
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A. P. Crick
,
“
Generational differences in the workplace: Blight or blessing.
”
,
HRMAJ Post August issue.
2014.
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A. P. Crick
and
Jayawardena, C.
,
“
From MacDonaldization to customization: Training the service worker in the new era.
”
, in
Tourism Hospitality Education and Training in the Caribbean
, Mona: University of the West Indies Press, 2002, pp. 265-76.
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A. P. Crick
,
“
“The fourth S in Caribbean Tourism: Creating smiles is big business and hard work”
”
, in
Academy of Business Conference
, New Orleans, 2013.
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A. P. Crick
,
Hall, K. O.
, and
Holding, R.
,
“
EP/Small Hotels: Prospects for the future
”
, in
Tourism: The driver of change in the Jamaican economy,
Kingston: Ian Randle Publishers, 2006.
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A. P. Crick
,
“
Engaging or disengaging?: How UWI students view and use third places
”
, in
Qualitative Research in the Caribbean: Qualitative Research for Caribbean Development
, Mona, Jamaica, 2009.
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A. P. Crick
,
“
Emotion and Aesthetics in the business of service: are we ready?
”
, in
Jamaica Customer Service Association Conference.
, Kingston, Jamaica, 2004.
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D
A. P. Crick
,
“
The Devil is in the Details: Understanding Micro-business mindset in Jamaican Tourism.
”
, in
3rd International Tourism Conference.
, Montego Bay, 2014.
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A. P. Crick
,
“
Developing a customer-focused culture.
”
, in
Jamaica Customer Service Association Workshop
, 2007.
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A. P. Crick
,
“
Developing a culture of service
”
,
(Guest Presentation)to the Doctor of Public Health (DrPH) students
. Department of Community Health and Psychiatry, 2015.
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A. P. Crick
,
“
Customer Service: Building Emotional Capital.
”
, in
HRMAJ Annual Conference
, 2005.
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A. P. Crick
,
“
Concepts vs. Packages: Unravelling the Jamaican All-inclusive
”
, in
University of Technology Business Hospitality & Tourism Conference
, Kingston, Jamaica, 2009.
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A. P. Crick
,
“
Complaining behaviour in Jamaican Millennials
”
, in
Mona School of Business & Management Conference
, Montego Bay, 2015.
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A. P. Crick
,
“
A competitive analytical approach to Health Tourism in Jamaica.
”
,
SES Special Edition on Managing Health Care in Jamaica.
, vol. 51, no. 3, pp. 27-39, 2002.
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