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MSBM Full Time Faculty Publications

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Book Chapters
A. P. Crick, Hall, K. O., and Holding, R., EP/Small Hotels: Prospects for the future, in Tourism: The driver of change in the Jamaican economy, Kingston: Ian Randle Publishers, 2006.
A. P. Crick and Jayawardena, C., From MacDonaldization to customization: Training the service worker in the new era., in Tourism Hospitality Education and Training in the Caribbean, Mona: University of the West Indies Press, 2002, pp. 265-76.
A. P. Crick, Boxill, I., Maerk, J., and Taylor, O., Managing Emotional Displays in Tourism., in Tourism and Change in the Caribbean and Latin America, Kingston: Arawak Publications, 2002, pp. 162-78.
A. P. Crick, New Third Places: Opportunities and Challenges. Tourism and Hospitality Research 5, in Opportunities and Challenges., 2011, pp. 63-77.
A. P. Crick, Pereira, A., Boxill, I., and Maerk, J., Service and Servility in contemporary Caribbean hospitality., in Tourism, development and natural resources in the Caribbean, Mexico City: Plaza Valdez, 2002, pp. 239-56.
Conference Papers
A. P. Crick, The 3 Ms of Service., in Jamaica Customer Service Association., 2010.
A. P. Crick, Complaining behaviour in Jamaican Millennials, in Mona School of Business & Management Conference, Montego Bay, 2015.
A. P. Crick, Concepts vs. Packages: Unravelling the Jamaican All-inclusive, in University of Technology Business Hospitality & Tourism Conference, Kingston, Jamaica, 2009.
A. P. Crick, Customer Service: Building Emotional Capital., in HRMAJ Annual Conference, 2005.
A. P. Crick, Developing a customer-focused culture. , in Jamaica Customer Service Association Workshop, 2007.
A. P. Crick, The Devil is in the Details: Understanding Micro-business mindset in Jamaican Tourism., in 3rd International Tourism Conference. , Montego Bay, 2014.
A. P. Crick, Emotion and Aesthetics in the business of service: are we ready?, in Jamaica Customer Service Association Conference. , Kingston, Jamaica, 2004.
A. P. Crick, Engaging or disengaging?: How UWI students view and use third places, in Qualitative Research in the Caribbean: Qualitative Research for Caribbean Development, Mona, Jamaica, 2009.
A. P. Crick, “The fourth S in Caribbean Tourism: Creating smiles is big business and hard work”, in Academy of Business Conference, New Orleans, 2013.
A. P. Crick, Labour Productivity: opportunities and challenges in building a world class tourism industry, in National Productivity Conference, Tourism Practicioners’ Session., Ocho Rios, Jamaica, 2008.
A. P. Crick, Cowell, N., and Wint, A., Managing Workplace Transformation in Pursuit of International Competitiveness: A Developing Country Perspective, in UWI Research Colloquium, DOMS, 2001.
A. P. Crick, No Problem Mon: Buffering Guests from external shocks, in CSA Conference, Guadeloupe, 2012.
A. P. Crick, Paid to play and play to get paid: Emotional and Aesthetic Labour in the life of Entertainment Coordinators,, in CHMI Conference, Nassau, Bahamas, 2013.
A. P. Crick, Rethinking Oldenburg Third Places and Generation Y in a Developing Country Context. (best paper award), in CHRIE International Conference, 2011.
A. P. Crick, Trust in Jamaican Institutions; The Past, The Present & Some Opportunities for the future, in JEF Business Convention, Ocho Rios, Jamaica, 2011.
A. P. Crick, Where the Model Fails: An Analysis of a Food Tour Start Up in Jamaica, in CHRIE Conference, San Diego, 2014.
Conference Proceedings
A. P. Crick, Developing a culture of service, (Guest Presentation)to the Doctor of Public Health (DrPH) students. Department of Community Health and Psychiatry, 2015.
A. P. Crick, Generational differences in the workplace: Blight or blessing., HRMAJ Post August issue. 2014.
A. P. Crick, Health Tourism, Enhancing Competitiveness in a Developing Country Environment. 2001.
A. P. Crick, Jamaica after Obama: A new paradigm? (opening remarks), the MSBM Public Forum. 2015.

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