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MSBM Full Time Faculty Publications

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2015
A. P. Crick, Complaining behaviour in Jamaican Millennials, in Mona School of Business & Management Conference, Montego Bay, 2015.
A. P. Crick, Developing a culture of service, (Guest Presentation)to the Doctor of Public Health (DrPH) students. Department of Community Health and Psychiatry, 2015.
A. P. Crick, Jamaica after Obama: A new paradigm? (opening remarks), the MSBM Public Forum. 2015.
2010
A. P. Crick, The 3 Ms of Service., in Jamaica Customer Service Association., 2010.
2009
A. P. Crick, Concepts vs. Packages: Unravelling the Jamaican All-inclusive, in University of Technology Business Hospitality & Tourism Conference, Kingston, Jamaica, 2009.
A. P. Crick, Engaging or disengaging?: How UWI students view and use third places, in Qualitative Research in the Caribbean: Qualitative Research for Caribbean Development, Mona, Jamaica, 2009.
2008
A. P. Crick, Labour Productivity: opportunities and challenges in building a world class tourism industry, in National Productivity Conference, Tourism Practicioners’ Session., Ocho Rios, Jamaica, 2008.
A. P. Crick, No Plantation Work Here: Contemporary HR practices in Caribbean Hotels, International Journal of Contemporary Hospitality Management, vol. 20, pp. 79-89, 2008.
2006
A. P. Crick, Hall, K. O., and Holding, R., EP/Small Hotels: Prospects for the future, in Tourism: The driver of change in the Jamaican economy, Kingston: Ian Randle Publishers, 2006.
2004
A. P. Crick, Emotion and Aesthetics in the business of service: are we ready?, in Jamaica Customer Service Association Conference. , Kingston, Jamaica, 2004.
2002
A. P. Crick, A competitive analytical approach to Health Tourism in Jamaica., SES Special Edition on Managing Health Care in Jamaica., vol. 51, no. 3, pp. 27-39, 2002.
A. P. Crick and Jayawardena, C., From MacDonaldization to customization: Training the service worker in the new era., in Tourism Hospitality Education and Training in the Caribbean, Mona: University of the West Indies Press, 2002, pp. 265-76.
A. P. Crick, Glad to meet you - my best friend: relationships in the hospitality industry. , SES Special Edition on Managing Health Care in Jamaica., vol. 51, no. 1, pp. 99-125, 2002.
A. P. Crick, Boxill, I., Maerk, J., and Taylor, O., Managing Emotional Displays in Tourism., in Tourism and Change in the Caribbean and Latin America, Kingston: Arawak Publications, 2002, pp. 162-78.
A. P. Crick, Pereira, A., Boxill, I., and Maerk, J., Service and Servility in contemporary Caribbean hospitality., in Tourism, development and natural resources in the Caribbean, Mexico City: Plaza Valdez, 2002, pp. 239-56.

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