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MSBM Full Time Faculty Publications

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Author Title [ Type(Asc)] Year
Filters: First Letter Of Title is C and Author is Dr. Paulette Henry  [Clear All Filters]
Conference Papers
D. P. Henry, Customer Service is Your Brand: Put the Power of Leadership Behind It, in Jamaica Customer Service Association Annual Workshop, 2008.
D. P. Henry, Complaint Management as Key Driver of Customer Service, in Jamaica Customer Service Association Conference, Kingston, Jamaica, 2006.
D. P. Henry, Communications Training for a Multicultural Workforce., in Annual Research Forum of the Washington Consortium of Schools of Business, Catholic University, Washington, DC,, 1990.
D. P. Henry, Communication Skills for Personal and Professional Development, in School of Continuing Education Workshop Series,, Howard University, 1988.
D. P. Henry, Communication Skills for Personal and Professional Development, in School of Continuing Education Workshop Series,, Howard University, 1988.
D. P. Henry, Communication Skills for Managers, in American Management Association Seminar, School of Continuing Education, Howard University, 1991.
D. P. Henry, Communication Skills for Managers , in American Management Association Seminar, School of Continuing Education, Howard University, 1991.
D. P. Henry, Communication in Organizations, in Banking Professional School, School of Business, Howard University, 1987.
D. P. Henry, The Classroom as Context in Multicultural Communication., in Eastern Regional Conference of the Association for Business Communication, Newport, Rhode Island, 1993.
D. P. Henry,  Change Management Workshop, in Customer Delivery Programme, NCB, 2005.
D. P. Henry, The Challenge for Communications in the Caribbean, in Conference of the Association for the Advancement of Policy, Research and Development in the Third World, Mexico City, 1990.
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