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MSBM Full Time Faculty Publications

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Conference Papers
A. P. Crick, “Customer Service: Building Emotional Capital.”, in HRMAJ Annual Conference, 2005.
I. Minto-Coy, Bailey, A., and Thakur, D., “A critical assessment of E-Government in the Caribbean: Success, challenges and use of emerging technologies”, in Americas Conference on Information Systems (AMCIS), , 2015.
H. Dunn, “On Creative Resilience and Globalization from Below: Resisting ‘Cultural Synchronization’ in Jamaica, with Lessons For the Global South”, in International Conference on Communication and Global Power Shifts , Beijing, China, 2012.
H. Dunn, “On Creative Resilience and Globalization from Below: Resisting ‘Cultural Synchronization’ in Jamaica, with Lessons For the Global South”, in International Conference on Communication and Global Power Shifts , Beijing, China, 2012.
H. Dunn, “On Creative Resilience and Globalization from Below: Resisting ‘Cultural Synchronization’ in Jamaica, with Lessons For the Global South”, in International Conference on Communication and Global Power Shifts, Beijing, China, 2012.
A. P. Crick, “Creating a Culture of Engagement: HR strategies in Caribbean Hotels”, in Work, Employment and Society Conference, Aberdeen, Scotland, 2007.
D. Williams, “Country conditions and their impact on FDI flows: Evidence from SIDS.”, in MSBM Business & Management Conference, Holiday Inn SunSpree Resort Jamaica , Montego Bay, 2015.
M. T. McLeod, “Conceptualizing service productivity factors within a framework of perceived customer satisfaction.”, in CHMI 2013 Conference, Nassau, Bahamas, 2013.
A. P. Crick, “Concepts vs. Packages: Unravelling the Jamaican All-inclusive”, in University of Technology Business Hospitality & Tourism Conference, Kingston, Jamaica, 2009.
D. P. Henry, “Complaint Management as Key Driver of Customer Service”, in Jamaica Customer Service Association Conference, Kingston, Jamaica, 2006.
A. P. Crick, “Complaining behaviour in Jamaican Millennials”, in Mona School of Business & Management Conference, Montego Bay, 2015.
L. A. Barclay, “The Competitiveness of Local Manufacturing Firms of Small, Less-Developed Countries in an Increasingly Liberalized Trading Environment: The Case of Jamaica”, presented at the 10/2004, School of Management, Boston University, 2004.
L. A. Barclay, “The Competitiveness of Local Manufacturing Firms of Small, Less-Developed Countries in an Increasingly Liberalized Trading Environment: The Case of Jamaica”, presented at the 10/2004, School of Management, Boston University, 2004.
L. A. Barclay, “The Competitiveness of Local Manufacturing Firms of Small, Less-Developed Countries in an Increasingly Liberalized Trading Environment: The Case of Jamaica”, presented at the 10/2004, School of Management, Boston University, 2004.
T. Smith, “A comparative analysis of student's proficiency in quantitative research: Perception vs actual grades, and (2) The impact of strategic planning on organizational performance in service and manufacturing firms.”, in Academy of Business Research (ABR) Conference, Grand Palladium Hotel, Lucea, 2013.
D. P. Henry, “Communications Training for a Multicultural Workforce.”, in Annual Research Forum of the Washington Consortium of Schools of Business, Catholic University, Washington, DC,, 1990.
D. P. Henry, “Communication Skills for Personal and Professional Development”, in School of Continuing Education Workshop Series,, Howard University, 1988.
D. P. Henry, “Communication Skills for Personal and Professional Development”, in School of Continuing Education Workshop Series,, Howard University, 1988.
D. P. Henry, “ Communication Skills for Managers ”, in American Management Association Seminar, School of Continuing Education, Howard University, 1991.
D. P. Henry, “Communication Skills for Managers”, in American Management Association Seminar, School of Continuing Education, Howard University, 1991.
P. Henry, “Communication Skills for Managers”, in Executive MBA Program, Institute of Business, University of the West Indies, Kingston, Jamaica, 1994.
D. P. Henry, “Communication in Organizations”, in Banking Professional School, School of Business, Howard University, 1987.
P. Henry, “Communicating Effectively in the World of Work (a 3-module course) and Complaint Management.”, BNS, 1999.
D. P. Henry, “The Classroom as Context in Multicultural Communication.”, in Eastern Regional Conference of the Association for Business Communication, Newport, Rhode Island, 1993.
T. Bewaji, Burke, B., Eze, E. C., and Johnson, R., “The clash of the titans, US and India. ”, in Academy of Business Research (ABR) , Grand Palladium Hotel, Lucea, 2013.
A. Wint and Emmanuel, C., “The Choice of Exchange Rate Regime in Small, Developing Countries: A Perspective from the Caribbean”, in UWI Research Colloquium, Kingston, Jamaica, 2001.
A. Wint and Emmanuel, C., “The Choice of Exchange Rate Regime in Small, Developing Countries: A Perspective from the Caribbean”, in UWI Research Colloquium, Kingston, Jamaica, 2001.
A. Wint and Emmanuel, C., “The Choice of Exchange Rate Regime in Small, Developing Countries: A Perspective from the Caribbean”, in UWI Research Colloquium, Kingston, Jamaica, 2001.
D. P. Henry, “ Change Management Workshop”, in Customer Delivery Programme, NCB, 2005.
N. Cowell, “The challenge of business education in the 21st century: An experiment in peer teaching, Mona School of Business and Management, UWI, Jamaica”, in MSBM Business Management Conference, Holiday Inn SunSpree Resort Jamaica, Montego Bay, 2015.

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Mona School of Business and Management
The University of the West Indies
Mona Campus
Kingston 7, Jamaica, W.I.

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