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Employee resistance and the service experience: A management perspective on the disconnect between employee behaviours and organizational interest.

TitleEmployee resistance and the service experience: A management perspective on the disconnect between employee behaviours and organizational interest.
Publication TypeConference Papers
Year of Publication2014
AuthorsCrick, AP, Cowell, N
Conference NameMSBM’s 3rd International Tourism Conference
Date Published11/9-11/2014
Conference LocationIberostar Rose Hall Beach, Montego Bay
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