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From MacDonaldization to customization: Training the service worker in the new era.

TitleFrom MacDonaldization to customization: Training the service worker in the new era.
Publication TypeBook Chapters
Year of Publication2002
AuthorsCrick, AP, Jayawardena, C
Book TitleTourism Hospitality Education and Training in the Caribbean
Series TitleFrom MacDonaldization to customization: Training the service worker in the new era.
Pagination265-76
PublisherUniversity of the West Indies Press
CityMona
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