The service sector is an important component of any country’s economy. It makes a direct and significant contribution to GDP and provides crucial inputs for the rest of the economy. Having highly qualified human resources in this sector will be essential to drive the transformation of the industry. MSBM’s MSc. Service and Retail Management programme is aimed at providing critical capacity development in areas that are deemed to be necessary for competing in the new services and knowledge driven economy. The programme will train service managers to integrate innovative practices and processes into their operations, designed to increase the performance of organizations and develop service metrics based on their needs. It will prepare professionals for senior-level positions in both the services and the retail sectors. The programme incorporates classes in financial and managerial accounting and quantitative methods, along with courses specific to the services and retail sectors.