Minister of Science, Energy and Technology Fayval Williams says research is indicating that by 2020, 30 per cent of all day-to-day businesses will implement artificial intelligence as a part of their digital transformation strategy.
Artificial intelligence refers to the area of computer science that emphasises the creation of intelligent machines that work and react like humans.
She added that 25 per cent of customer service and support operations will implement virtual customer assistance across channels by next year compared with the less than two per cent estimated in 2017.
The minister was speaking at the 10th annual Mona School of Business and Management (MSBM) Roundtable forum, under the theme 'Agile Leadership for Digital Transformation' at the Jamaica Pegasus hotel in New Kingston.
Article from: Jamaica Observer