This course will examine the methods used for efficiently managing the operating division of manufacturing and service based firms. The topics to be covered will include process analysis, design and layout, forecasting, capacity planning, production planning, inventory control, scheduling, project management and quality control. An introduction is also provided to new production control techniques such as Just-in-Time systems and Group Technology. Throughout the course, special emphasis will be placed on the use of mathematical and statistical techniques for decision making by operating managers.