FSS Technical Support Satisfaction Survey

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Welcome to our ICT Technical Support Survey! This survey aims to gather feedback from users about their experiences with our ICT technical support services. Your responses will enable us to identify areas for improvement and ensure that we consistently provide high-quality support that exceeds the expectations of all users. Thank you for taking the time to share your valuable feedback with us!

Full Name (Optional):

Email (Optional):

Staff status: *

Academic Year: *

Semester: *

Department/Unit/Section: *

How do you typically communicate requests to the Lab Staff? Please select all that apply: *

Please indicate your level of satisfaction with the tech support services you received: *

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Responsiveness of staff to requests *	Responsiveness of staff to requests - Very satisfied	Responsiveness of staff to requests - Somewhat satisfied	Responsiveness of staff to requests - Neither satisfied nor dissatisfied	Responsiveness of staff to requests - Somewhat dissatisfied	Responsiveness of staff to requests - Very dissatisfied
Timeliness of service delivery *	Timeliness of service delivery - Very satisfied	Timeliness of service delivery - Somewhat satisfied	Timeliness of service delivery - Neither satisfied nor dissatisfied	Timeliness of service delivery - Somewhat dissatisfied	Timeliness of service delivery - Very dissatisfied
Staff knowledge of ICT *	Staff knowledge of ICT - Very satisfied	Staff knowledge of ICT - Somewhat satisfied	Staff knowledge of ICT - Neither satisfied nor dissatisfied	Staff knowledge of ICT - Somewhat dissatisfied	Staff knowledge of ICT - Very dissatisfied
Deportment of Tech Support Staff *	Deportment of Tech Support Staff - Very satisfied	Deportment of Tech Support Staff - Somewhat satisfied	Deportment of Tech Support Staff - Neither satisfied nor dissatisfied	Deportment of Tech Support Staff - Somewhat dissatisfied	Deportment of Tech Support Staff - Very dissatisfied
Professionalism of Tech Support Staff *	Professionalism of Tech Support Staff - Very satisfied	Professionalism of Tech Support Staff - Somewhat satisfied	Professionalism of Tech Support Staff - Neither satisfied nor dissatisfied	Professionalism of Tech Support Staff - Somewhat dissatisfied	Professionalism of Tech Support Staff - Very dissatisfied
Accessibility to Senior Lab Staff *	Accessibility to Senior Lab Staff - Very satisfied	Accessibility to Senior Lab Staff - Somewhat satisfied	Accessibility to Senior Lab Staff - Neither satisfied nor dissatisfied	Accessibility to Senior Lab Staff - Somewhat dissatisfied	Accessibility to Senior Lab Staff - Very dissatisfied
Overall attitude of Tech Support Staff *	Overall attitude of Tech Support Staff - Very satisfied	Overall attitude of Tech Support Staff - Somewhat satisfied	Overall attitude of Tech Support Staff - Neither satisfied nor dissatisfied	Overall attitude of Tech Support Staff - Somewhat dissatisfied	Overall attitude of Tech Support Staff - Very dissatisfied
Overall quality of services rendered *	Overall quality of services rendered - Very satisfied	Overall quality of services rendered - Somewhat satisfied	Overall quality of services rendered - Neither satisfied nor dissatisfied	Overall quality of services rendered - Somewhat dissatisfied	Overall quality of services rendered - Very dissatisfied
Overall quality of equipment provided *	Overall quality of equipment provided - Very satisfied	Overall quality of equipment provided - Somewhat satisfied	Overall quality of equipment provided - Neither satisfied nor dissatisfied	Overall quality of equipment provided - Somewhat dissatisfied	Overall quality of equipment provided - Very dissatisfied