Quality Objectives:

• To deliver error free services on time, every time.
• To comply with the Laboratory Quality Management System, ensuring staff are familiar with the quality documentation and implement the policies and procedures at all times.
• To comply with all applicable legislative regulations and ISO 15189 standard
• To improve customer service on a continuous basis through customer survey, evaluation of suggestions for improvement, and implementing solutions.
• To maintain the integrity of our highly professional and competent staff.
• To promote continued development and advancement of laboratory practice through the provision of educational opportunities to laboratory personnel.