Objectives of the quality management system (QMS)

To ensure the following:

• The department has systems in place to provide good clinical laboratory services which are relevant, affordable and impact patient care.
• Proper recording and archiving of information and samples 
• Effective communication with all stakeholders
• Quality systems are in place, documented, communicated, understood, implemented and adequately reviewed and audited
• Personnel are qualified trained and competent to perform duties.
• Processes are validated subjected to adequate quality control and quality assessment.
• Equipment supplies and services function properly, support clinical needs and expectations and meet required specifications.

Microbiology department is committed to conducting all activities in a highly professional manner to ensure accurate, timely examinations, reporting, advice to clients and continuing improvement in all aspects of the services offered by the laboratory.

Microbiology Department aims to provide a reliable, high standard of diagnostic services, confidential reporting to its client and a safe, motivating work environment for staff. 

Quality Objectives:

• To deliver error free services on time, every time.
• To comply with the Laboratory Quality Management System, ensuring staff are familiar with the quality documentation and implement the policies and procedures at all times.
• To comply with all applicable legislative regulations and ISO 15189 standard
• To improve customer service on a continuous basis through customer survey, evaluation of suggestions for improvement, and implementing solutions.
• To maintain the integrity of our highly professional and competent staff.
• To promote continued development and advancement of laboratory practice through the provision of educational opportunities to laboratory personnel.