Fay Durrant assumed the positions of Professor and Head of the UWI Department of Library and Information Studies in August 2000. In addition to teaching the new directions in the applications of information and communications technologies, she is presently researching telecommunications policies in the Caribbean, the development of telecentres, knowledge management, and e-government in the Caribbean.

Previously she was an elected Director of the Association of Caribbean States for a three-year term from 1997 – 2000, and Senior Programme Specialist at the International Development Research Centre (IDRC) 1989 – 1997. Ms Durrant is a member of the ACURIL Executive Council, the Executive Committee of the Library and Information Association of Jamaica (LIAJA), the board of the Jamaica Sustainable Development Network (JSDN), the Archives Advisory Committee and the Board of the National Library of Jamaica. She also served as a member of the Board of the National Library and Information System (NALIS) of Trinidad and Tobago from 1999 to 2000.
Her recent work includes: “Knowledge Management in the context of E-government” presented at the Caribbean Regional Ministerial Consultation & High Level Workshop on E-Government, Information and Communication Technologies. In Public Sector Management, December 10 - 14, 2001, and Telecentres in Jamaica report for the Jamaica National Commission for UNESCO, February 2002.