Ref: UWIMONA-SA-2025-02-001

Date: Thursday, February 20, 2025

ATTENTION ALL MEMBERS OF THE UWI COMMUNITY

Affected Services:

1. VPN Access: vpn.mona.uwi.edu is now fully operational.
2. MonaConnect Wireless Internet: Normal connectivity has been restored.

Details:

The service disruption caused by the Digicel fiber break in the Liguanea area has been resolved. As a result:

• VPN Access: The primary VPN connection (vpn.mona.uwi.edu) is now available, and users may resume normal connections.

  We strongly recommend that users configure their VPN client to utilize both VPN links for redundancy:

  1. vpn.mona.uwi.edu (via Digicel)
  2. vpn2.mona.uwi.edu (via FLOW)
• MonaConnect Wireless Internet: Connectivity and speeds have returned to normal when accessing external websites.

Please contact the Helpdesk Department to report any other related issues.