IMPORTANT NOTICE

Once your OneUWI email account is provisioned and email forwarding is enabled, emails sent to your uwimona.edu.jm address will continue to be delivered to your uwi.edu inbox.

Staff Email Accounts – What You Need to Know

As part of the OneUWI email transition, staff email accounts are being provisioned on the uwi.edu platform.

Once your OneUWI email account is provisioned and email forwarding is enabled, your uwimona.edu.jm email address will remain functional.

This means:

• Any email sent to your uwimona.edu.jm address will be delivered to your uwi.edu inbox
• No action is required from you once provisioning and forwarding are completed
• Staff are encouraged to use their uwi.edu account as their primary email address
• Access to uwimona.edu.jm mailboxes will continue while mailbox contents are progressively migrated.

Accessing Your OneUWI Staff Email Account

You can access your assigned OneUWI (uwi.edu) email account using any of the following methods:

Web Access (Outlook on the Web)

1. Open a web browser and go to https://outlook.office.com
2. Sign in using your IDnumber@uwi.edu (10012345@uwi.edu)
3. Enter your password and complete any multi-factor authentication prompts

Outlook Desktop Application

• Ensure your OneUWI email account is added to Microsoft Outlook
• New emails will appear automatically in your inbox

Mona Campus OneUWI Departmental Email Accounts

MITS has completed the creation of OneUWI Departmental Email Accounts for existing uwimona.edu.jm departmental email addresses.

Key Updates:

• New OneUWI departmental email format: mona-OldDepartmentEmail@uwi.edu
• Automatic email forwarding enabled: OldDepartmentEmail@uwimona.edu.jm → mona-OldDepartmentEmail@uwi.edu

All emails sent to the traditional departmental address will be delivered to the new OneUWI departmental mailbox automatically.

Important Notes

• Access to original departmental email accounts has not been deprecated. Departments may continue to access existing emails on the uwimona.edu.jm system. Migration of historical email content will occur over time.

• Designated departmental users on record with MITS already have access to the new shared mailbox and can send emails using the departmental address.

• Onboarding emails containing access details and user assignments have already been issued.

• The “mona-” prefix in OneUWI departmental email addresses follows UWI-wide policy to prevent conflicts across campuses. Email Address changes are allowed provided the prefix is retained.

Exemption to this policy is allowed for the UWI Regional/Center Departments/Sections/Units/Projects.

Accessing a Departmental Shared Mailbox

Departmental email accounts are configured as shared mailboxes and are accessed through your staff OneUWI email account.

• Shared mailboxes do not have separate login credentials
• Access is granted by MITS to designated staff members
• Once access is assigned, the departmental mailbox will:
  • Automatically appear in Outlook or
  • Be available via “Open another mailbox” in Outlook on the Web

Designated users can:

• Read and manage departmental emails
• Send emails using the departmental email address.

Access and Permissions

• Departmental mailboxes are accessed as shared mailboxes
• Direct login to departmental mailboxes is not permitted
• Access is provided through staff OneUWI email accounts

Need Changes or Assistance?

Requests to add, remove, or update access to departmental mailboxes, or to request changes to the email address or display name, should be submitted to the MITS Helpdesk.

Please include:

• OneUWI departmental email address (or previous uwimona.edu.jm address)
• Staff ID number(s) and assigned OneUWI email address(es)
• The specific action requested (add, remove, or change)
• Approval from the Head of Department/Section/Unit (required)

If email forwarding from uwimona.edu.jm to uwi.edu does not appear to be working, please contact the MITS Helpdesk.

Guides & Documentation

Microsoft Authenticator Setup Guide

To help secure your uwi.edu account, MITS provides a step-by-step Microsoft Authenticator guide.

Download: Microsoft Authenticator Setup Guide (PDF)

Who Do I Contact for Help?

MITS Helpdesk
Email: helpdesk@uwimona.edu.jm | mona-helpdesk@uwi.edu
Phone: 876-927-2148 | Ext. 7200