Each centre in the case study identifying factors in quality child care was administered by one of the three sectors providing childcare services: government (Ministry of Health), non-governmental organization (Child Welfare League), and the private sector. 
Centre supervisors were interviewed on the day-to-day running of the centres and their services. The staff responded to questionnaires and rating scales to determine educational backgrounds, professional qualifications, job satisfaction, understanding of child development, and evaluation of supervisors. Parents were interviewed to determine their rating of the services. Finally, a rating scale evaluated the children's programme. 
 
The research findings indicated established patterns of quality group childcare at each centre, but care was mainly custodial at two centres—the children's cognitive needs and the parents' educationand support needed attention. Factors clearly affecting quality care included physical facilities; staff educational background, experience, and training; staff child ratios, and most important, the quality of interaction between staff and children.