In 2017, CAPRI produced a study which sought to find how innovation could help address Jamaica’s pervasive corruption problem. Having assessed the corruption situation in Jamaica and examined what the existing anti-corruption framework allows, we proposed the implementation of a Citizen Feedback Monitoring Program (CFMP), which would address petty corruption across the country’s governmental agencies and services.

A CFMP is a mechanism through which government agencies and services proactively reach out to citizens and collect feedback from users viarobocall, text message or kiosk-based survey (as demonstrated here). This feedback is aggregated, analyzed and enables inefficiencies (including instances of petty corruption) to be highlighted and resolved.

This innovative system has already been very successful in Pakistan, Albania and Romania, and has been endorsed by the Government of Jamaica’s Public Sector Transformation and Modernization Division (PSTMD) in a Memorandum of Understanding, following a meeting with CAPRI. Next steps will therefore include funding a pilot, and determining which agencies will participate in this pilot.