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Frequently Asked Questions

  1. How do I request an appointment to speak with the Deputy Principal?

You may call our office at (876) 927-2114 or (876) 977-0121 or (876) 577-7631, otherwise you may send an email including the following information to deputyprincipal@uwimona.edu.jm  or send us a message directly here.

  • Name
  • ID number (if you are a UWI student)
  • Contact information (telephone number and email address) 
  • A brief summary of the issue to be discussed 

A member of our administrative team will respond to your call or email to assist you with resolving your issue.

 

  1. Who can I speak with if the Deputy Principal is not in office or unavailable?

Once you call or come in to the Office of the Deputy Principal you will engage with the administrative staff who are able to provide the necessary assistance and guidance to help resolve your issue. 

3. How do I register for my courses?

Course selection and registration is done via the internet on the Student Administrative Systems (SAS) website. Students may complete this process from any device, on or off campus, and may consult the Online Registration Guidelines for steps on how to register. The guidelines can be found on our Resources page or downloaded from the SAS login page which can be accessed here

How do I drop a course from my registration?

During the normal registration period the dropping of courses is without penalty and can be done as follows:
 
Log in to SAS.

  • Click on ‘Student Services’.
  • Click on ‘Registration’.
  • Click on the 'Add/Drop Classes' link.
  • Select the appropriate academic term (choose from the drop down menu) and click 'Submit'.
  • Select "++Web Drop++" in the Action column next to the course to be dropped.
  • Click 'Submit Changes'.

Steps excerpted from the Online Registration Guidelines document that can be downloaded from the SAS login page.
 
During the late registration period students can continue to drop courses from their registration with penalty up to the deadline for the dropping of courses, which is usually at the start of the mid-semester examination period. Students have to accept the charges of the late registration penalty in order to drop courses from their registration and can access late registration as follows:
 
Log in to SAS.

  • Click 'Late Adjustment to Registration with Penalty' (below the 'Add/Drop Classes' link).
  • Expect a pop-up that will provide you with instructions and be guided accordingly.

 
After the deadline to drop courses has passed students can only make requests to drop courses for consideration via the Automated Student Request System (ASRS) which can be accessed after logging in to SAS. 

I have a balance on my account, but I need to register for my courses. Who do I speak with for assistance?

Contact Student Administrative Services Section (SASS) to clarify your balance as well as your options to work out payment. If you should need academic advising to guide you in resolving the issue contact your Faculty Office.
 
Additionally, The Office of Student Financing (OSF) may have options available that could provide some financial assistance. You may visit the OSF website for information as well as their office for consultation. 

I am unable to register because of a “registration time ticket error”. How do I rectify this?

Students may receive this error for three (3) main reasons: 

  1. No registration in the previous semester.
  2. Being required to withdraw (RTW) at the end of the previous semester due to the term GPA falling below 2.0 for two consecutive semesters.
  3. Normal registration period has ended and an attempt is made to register without accepting the charges for the Late Registration Penalty.

Consult Registry Information Systems (RIS) for assistance with resolving the error at ris@uwimona.edu.jm or by telephone at (876)970-4472 or (876)935-8856.

Is there a deadline by which I should register?

Yes. The Office of the Campus Registrar sends out a correspondence before the start of each academic year indicating all registration deadlines. This is normally communicated to students via Mona Messaging as well as sent to the main email address on your student record. The normal registration period usually begins July 1 for both semesters and goes up to the end of the second week of September for Semester 1 and the last week of January for Semester 2. After the normal registration period has ended, then the late registration period begins where students can still register but with penalty.

What is Late Registration Penalty?

Late registration penalty is a charge incurred by students who fail to complete their registration within the normal registration period. The penalty charges increase incrementally up to the end of the semester as a deterrent to late registration. Late adjustment to registration with penalty via SAS facilitates late additions and dropping of courses for the $1000 and $2000 penalty periods only. For the $4000 and $8000 penalty periods only late addition of courses can be made as the deadline to drop courses would have passed. Once students accept the charge of the late adjustment to registration penalty on SAS, immediate access is given to facilitate adjustments to registration and the access ends at 11:59pm the same day. 

How do I get a waiver of the Late Registration Penalty?

Eligibility to be considered for a waiver of the Late Registration Penalty:

  • New students who were not clear on how to complete their registration successfully. 
  • New students who received late offers to The UWI and would not have benefitted from the normal registration period to complete their registration. 
  • Students who attempted but did not successfully complete override requests during the normal or late penalty registration periods.
  • Students who paid the late registration penalty but had system issues or could not access SAS to select their courses before the end of the access period (that is, 11:59pm on the day access was given). 
  • Students who need to adjust their registration due to stream cancellation.
     

How do I request a waiver of Late Registration Penalty?

Your waiver request will be considered if one of eligibility conditions are met (see FAQ 9).  You may call or come in to our Office to make a request, otherwise, you may send your request including the following information to deputyprincipal@uwimona.edu.jm or send us your request directly here

  • Your name 
  • Your ID number
  • Contact information (telephone number and email address)
  • Clear summary of reason for requesting a waiver of the late registration penalty 

How can I know if I was granted a waiver of Late Registration Penalty?

You will be contacted and advised via the contact information you provided once a waiver of the registration penalty is granted. Our Office will send your information to the Registry Information Systems (RIS) to provide registration access and inform you accordingly. Only for situations assessed as urgent will consideration be given to facilitate same-day access, where it is possible.

What if I accepted the charges for Late Registration Penalty or was granted a waiver of the Late Registration Penalty but did not get to access SAS to adjust my registration?

You may call or come in to our Office to advise, otherwise, you may send an email to deputyprincipal@uwimona.edu.jm that includes the following information or send us a message directly here.

  • Your name 
  • Your ID number
  • Contact information (telephone number and email address)
  • Clear summary of reason you were not able to access SAS to adjust your registration 

NOTE: Students who accept the charges of the Late Registration Penalty and did not utilize the access will not be given a waiver of access to register in a subsequent late registration period. For example, a waiver will not be granted if you accepted the charges for the Late Registration Penalty in the $1000 penalty period and then requested a waiver of the Late Registration Penalty within the $2000 penalty period. There would have been an increase in penalty for the subsequent late registration period therefore a waiver would not be applicable. 

When I try to drop a course on SAS, I am unable to do so. What should I do?

Courses cannot be dropped via the usual registration process on SAS once the mid-semester examination period has started, which marks the deadline by which courses can be dropped from your registration. To make requests for consideration to drop a course after the deadline has passed, use the Automated Student Request System (ASRS) which can be accessed via Student Administration System (SAS) and follow the steps below.
  
Step by Step Guide to REQUEST TO DROP A COURSE on ASRS

  1. Log in to SAS.
  2. Click on ‘Student Services’.
  3. Click on ‘Automated Student Request System’.
  4. Select ‘Late Adjustment to Registration’.
  5. Select the correct semester from the drop-down menu.
  6. Click ‘web-drop’ beside the course you wish to drop.
  7. Enter your reason for dropping the course, and add supporting documents, where applicable.
  8. Submit your request, and follow up with your Faculty Office for Faculty approval.

How do I know if my ASRS request is approved?

Step by Step Guide to CHECK THE STATUS OF YOUR ASRS REQUESTS

  1. Log in to SAS.
  2. Click on ‘Student Services’.
  3. Select ‘Automated Student Request System’.
  4. Click on ‘View Request(s)’ to see your request status.

Is there a deadline by which I should apply for leave of absence?

The deadline for Leave of Absence (LOA) as well as Voluntary Withdrawal (VW) is the same as the deadline for dropping courses. This deadline is usually just before the start of the mid-semester examination period for the semester. If the deadline for LOA has passed Late Leave of Absence (LLOA) may be requested and can be approved in exceptional circumstances.
 
 

How do I make a request for a leave of absence?

Step by Step Guide to REQUEST A LEAVE OF ABSENCE

  1. Log in to SAS.
  2. Click on ‘Student Services’.
  3. Click on ‘Automated Student Request System’.
  4. Select ‘Leave of Absence’ (for requests before the deadline) or 'Late Leave of Absence' (for requests after the deadline).
  5. Select the relevant semester. Note: Leave of absence can only be requested on a semester basis, therefore, a separate request must be made for each semester if you wish to take the academic year off.
  6. Submit your request, and follow up with your Faculty Office for Faculty approval.

Do I need to visit the Deputy Principal’s Office after making my request on ASRS?

There is no need to visit our office once your request has been submitted. After it has received Faculty/Institute approval, your request would automatically populate the queue for Academic Board approval which is checked throughout the day by the Office of the Deputy Principal.

How do I appeal a late withdrawal decision?

You may send an email including the following information to the Office of the Deputy Principal at deputyprincipal@uwimona.edu.jm or send us a message directly here.

  • Name
  • ID number (if you are a UWI student)
  • Contact information (telephone number and email address) 
  • A brief summary of the reason for appeal

Our office will respond to your email and assist you with resolving your issue.

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