University of the West Indies Mona

Introduction: The University of the West Indies (UWI) Mona campus is undergoing a transformation to improve administrative efficiency and better align with its strategic vision. PwC is leading this initiative, and successful implementation hinges on a robust change management program.

Key Findings:

Misalignments exist within administrative functions, leading to inefficiencies.
Restructuring and process reengineering are anticipated.
A Change Management Committee will be established.
Benefits of Change:

Increased process efficiency
Improved employee and customer engagement
Alignment with UWI's strategic goals
Enhanced service delivery
Improved response to emerging trends.

Critical Success Factors:

Buy-in: Consistent communication and clear messaging are crucial to gain stakeholder support.
Timeliness: Information on changes must be shared promptly to allow for adaptation.
Policy: Clear policies guiding staff and stakeholder interactions are necessary.
Leadership: Active leadership champions are essential for successful change.
Transparency: Open communication builds trust and avoids rumors.

Change Management Committee:

Develops and implements a Change Management & Communications Plan.
Identifies and mitigates resistance to change.
Facilitates engagement with staff and stakeholders.
Acts as a communication channel between project team and impacted areas.

Stakeholder Engagement:

A diverse group of stakeholders will be impacted by the changes.
Building consensus and support is critical.
Communication strategies will be tailored to each stakeholder group.

Why Transformation is Critical:

Introduction of new service delivery strategies
Streamlined processes
Organizational restructuring
Culturally reshaped organization
Improved automation for efficiency.

What the Change Will Look Like:

Redesigned organization structure
Enhanced process efficiency
Updated job descriptions
Improved customer engagement
Defined desired behaviors
Increased innovation and employee engagement.

Indicative Portfolio of Stakeholders:

Students, faculty, staff, alumni, donors, Jamaican society, prospective students, UWI senior leadership, government, unions.