b'and we were forced to overhaul all our deliverablesThe single most critical tostudentsandstaff,especiallymindfulofthe physicalandemotionalwellbeingofourFaculty,challenge that faced the Administrative,TechnicalandAncillarystaffwhileUniversity and the Mona Campus ensuring our resolve to deliver on our targets.This AnnualReportdemonstratesundertheTripleAwas delivering and enabling StrategicPillarstheresponsivenessoftheMonaaccess for all students in the Campus to the challenges posed, many of which are still on-going while this report is being prepared, tocore business of teaching, recognize and record these in their granular detail learning and research given the Executive Summary and to process the lessons these convey to us forcritical requirement to observe still reaching defined goals and for advancing our 10 Realigning our Resources with Resilienceprocesses as we look ahead.the raft of COVID-19 protocols. 11and Responsiveness Access to this was the implementation of online modalities UnderAccess,theCampuswascommittedtofor student assessment and examinations. This was improvingthequalityofteaching,learningandachieved through (1) resource realignment, (2) staff studentdevelopmentandfosteringacultureoftraining and development, and (3) the development scholarship and research.The single most criticalofprocessesandmanualstostreamlinethe challenge that faced the University and the Monamanagement of course and examination information. The University of the West Indies Mona Campus, like all our sisterCampus was delivering and enabling access for all Campuses, faced an unprecedented challenge this year in handlingstudents in the core business of teaching, learningTheOfficeofthePrincipal,supportedbyMITS, and research given the critical requirement to observespearheadedtheacquisitionofvariousdevices the grave implications of the COVID-19 pandemic. the raft of COVID-19 protocols. The Campus needed(tabletsandlaptops)forstudents.Thesewere to migrate all courses fully online, while addressingconfiguredbyMITSforreadyaccesstoCampus studentcapacitytoaccessthisdigitalcontent.e-learning platforms and information services. The The Academic Year 2019 to 2020 began, as is ourthe Agility of an institution whose watchwords areMigrating all courses online required the leadershipdevices were disseminated to students identified by custom, with our renewed commitment to ensuringconsistentwiththeregionsgreateststrengthsoftheMonaInformationTechnologyServiceseach Faculty and managed by the Campus Library. deliverables on the The UWI Strategic Plan 2017- those of inventiveness and resourcefulness. (MITS)toquicklyrealignandredeployexistingA survey instrument developed by the Faculties of 2022,toprovideourmultiplestakeholderswithon-premisesICTinfrastructure(server-computer,Science and Technology and Social Sciences with Access to our resources, to Align our goals to ensureBy Semester 2, the population of the Mona Campusnetwork-Internet and storage) and off-premises ICTonline delivery and survey analytics administered by maximumbenefitstothenationalandregionalcity of The University of the West Indies, includingcloudservicestodrivethecreation,deliveryandMITS, informed this initiative. (The survey took into demandsoftheCaribbeanandtorespondwithour service providers, dwindled to a handful on siteonlineaccesstodigitalteachingcontent.Criticalaccount the bias induced by the online modality of ANNUAL REPORT 2019/20 Realigning our Resources with Resilience and Resourcefulness'