b'AGILITY FEATUREDigitizationEBSCO and mid-July for ProQuest). In addition, many publishersofferedaccesstotheire-platformsof Open Education Resources. The sudden disruption of face-to-face classes, and the shift to emergency remote teaching was extremely The Mona Library challenging for faculty and students who depended heavily on print resources, especially key Caribbean textsnotavailableine-formats.Recognizingthe goes fully digital critical role of these to support teaching and learning, the Library pivoted quickly, and although buildings were closed to patrons, Liaison Librarians reached out by facilitating curbside delivery of needed print The Mona Library foundsources to faculty and graduate students. The Library also expanded access to critical print resources not new and creative waysavailable in e-format or for loan, by digitizing sections of connecting to patronsasrequestedbyfacultyandgraduatestudents and providing access totosupportresearchandteaching.Thisofcourse wasinkeepingwiththeLicenseexpansiongiven resources. Provision andbyJAMCOPY.StafffromvariousUnitswithinthe 122 promotion of enhanced123122 Library were recalled from work -from-home and an123TheMonaInformationLiteracyUnit(MILU)liaisedassembly-line production put in place to achieve this. online services was ofwith faculty, and shifted quickly from in-classroomOver 140 requests were filled and almost 3,000 pages great importance. PriorityinstructiontoofferingInformationLiteracyanddigitized,someofwhichwerecuratedtoCourse was given to areas suchresearch sessions remotely.Containers on OurVLE.as virtual reference,The MILU also developed a suite of online tutorials in which librarians andand videos to assist students to navigate the Librarys paraprofessionals engagedonlineplatforms.TheLibrarysoutreachandsocial mediaplatformswereadvancedwithincreased in live chat sessionsactivities towards promoting resources and services with students to answerto patrons. A Quick Link Guide directing patrons to questions in real time.servicesoffered,andaccesspoints,wascreated veryearly,andcommunicatedquicklyandwidely Critical services for graduateto all stakeholders via a number of communication students including thesisplatforms, while a YouTube channel was created to consultation and thesishost instructional and promotional videos.scrutiny were moved toThe Library also negotiated with service providers, remote access.includingProQuestandEBSCO,andaccesstoall purchasede-bookswasupgradedfromsingleto unlimited user access during the period (June 30 for ANNUAL REPORT 2019/20 R ealigning our Resouresources witces with Rh Resilience and Resilience and ResouresourcefulnesscefulnessANNUAL REPORT 2019/20 Realigning our R'