b'Digitization - Mona Campus Initiatives DigitizationoftheMonaCampusservicesandthat we had foreseen the only path available to us.Undergraduate Guild and the UWI Computing Societyprocessesonline,othersusedtheopportunity processes is driven by the Principals Office and theWe recognise that digital assets now drive more valuealso created videos to assist students with navigatingtoeitherunearthadditionalpotentialinexisting Campus Chief Information Officer.In setting out thethan physical ones, that we need to weave digitalE-learning, while an E- Learning page was created onsoftwareortoacquireadditionalsoftwarewhich goal of technological agility, this initiative resonatescapabilitiesintoallourprocessesandsystems,the Facultys website to serve as a central locationallowedthemtoconductbusinessoperations withthefindingsoftheGovernanceCommissionthatthroughdigitizationwecandeliversolutionsfor student and staff to access information. Professorremotely.Report of the Chancellor (2020) on the question ofin the ecosystem within the University and acrossDaniel Coore along with Mr. Alton Bodley (Department digital transformation. The Report states:ourmultiplecommunity,industryandgovernmentof Computing), Mr. Matthew Budram and Mr. YannickIn the Office of the Deputy Principal, the Planning partnerships.HavingregardtothegoalofCAMPLyn-Fatt (MITS) began working on a tool to help withUnits primary use of the licenced software Qualtrics Based on information examined by the Commission,however, we also recognize that digitization shouldasynchronous exam delivery. Other Faculty initiativesandTableaualongwithopensourcesoftware achievingamoreintegrated,ICT-enabledandnot create degrees of separation from our end users.included a device loan scheme from the DepartmentfacilitatednotonlytheusualCampusStudent digitally transformed One UWI eco-system is a topAsthefollowingexamplesillustrate,digitizationofComputing(seventeenChromebooks)thatEvaluation of Teaching but several other surveys as priority and is crucial if the University is to surviveextends in many directions.complemented those from the Library. well. The use of the business intelligence software its financial and other challenges. In order to achievehas enabled the Unit to assess quickly the urgent 124 this,numerouschangesmustbemadetoenableExpanding Online CommunicationThe Student Engagement 2.0 Virtual Hub needsoftheCampustofacilitateintervention.125greater integration and cohesion of the distributedChannels TheOfficeofStudentServicesandDevelopmentThe software allows for the preparation of reports operationalandtechnologicalsystemsandassetsTheFacultyofSocialSciencesmadeprogress(OSSD),inresponsetotheCOVID-19pandemic,withmultiplelayersofdisaggregateddatawithin of the University. The change process must involvetowardsimplementinganOnlineLiveChatusingemployed an integrated and technologized approacha shorter timeframe that can be used to enhance theacademicbodies,librarians,archivists,recordKayakoClassic,atoolusedbyTheUWIintheirtowards the delivery of its offerings. This initiative,decision-making.managers,registrars,bursarsandinformationMission to achieve excellent customer service andtermed the Student Engagement 2.0 Virtual Hub, was officers across the University and must be led byefficientjobmanagement.Kayakowasactivateddeveloped with the objective of providing studentsAutomation of Business Processes agenuinelycommittedandinvolvedexecutiveas a test case for the Faculty Office staff as well aswithdevelopmentalopportunitiesandsupportThe University of the West Indies distinguishes itself leadership team. digital transformation thus offersthe Department of Economics in AY 2019-2020 toservicestofosterstudentretentionandsuccessfromitsmaincompetitorsthroughthedepthand productivity gains, efficiency savings and resource- provide online live chat support as well as to recordusingadigitalandinformationcommunicationsrichness of our graduate programmes. In an effort sharing opportunities that are crucial for survivingand log different student requests, through real-timetechnology (ICT) approach. Social media platformstoprovidemoreefficientservicetoourgraduate thewidespreadpublicspendingcutsaggravatedresponses or pre-defined responses to issues thatsuchasInstagram,YouTube,TwitterandZOOMstudents and to attract more graduate students, the by the evolving global, pandemic-driven economicincreased response time. The use of an online livewere used to house much of the services providedOffice of the Campus Registrar (OCR) in 2019-2020 downturn. (Pages 17 and 103)chat will also assist in alleviating the usual heavyby the OSSD. These included: First Year Experience;initiated a comprehensive overhaul of the operations traffic of students visiting the Faculty Office. TargetsStudent Leadership and Governance; Advising andof the Office of Graduate Studies & Research, with UniversitieshavenochoicebuttoacceptthehavebeensetfortheentireFacultytoreceiveAcademicSupport;HealthandWellness;Careeremphasis on the automation of all existing manual boundlesspossibilitiesthatcandriveinnovationKayako training in the upcoming AY 2020-2021.Services;SupportforStudentswithDisabilities;processes. These processes span the following:and efficiency not only for the present but also asResidence Life; and Online Commuting Life.we continue to transform the future of our Campus.TheFacultyofScienceandTechnologydrewoni.Application and submission of documentsWhile the goal of harnessing the benefits of digitalits own resources in the Department of ComputingSoftware Supportii.Tracking of the application process technologies existed in a pre-Covid environment, thetodelivertrainingprogrammesonBlackboardWhile some departments used the Academic Yeariii.Requests for adjustments to student status challenges faced during 2020 have merely reinforcedCollaborate,ZOOMandOurVLE.TheFaculty2019-20tomoveacomponentoftheirbusinessiv.Requests for Status LettersANNUAL REPORT 2019/20 Realigning our Resources with Resilience and Resourcefulness'