b'Executive Summary(Contd)delivery). These challenges were addressed in largehumanresourcespersonnelamongothers.TheyWestIndies,MonaCampuswhowerehonouredyear also put us on notice for the kind of challenges part with the assistance of internet and mobile dataworked under the supervision of a coordinator Dr.fortheiryearsofservicetotheinstitution.Thewe must expect in the future, thus directing us to service providers (Digicel and FLOW) that providedTana Ricketts-Roomes, a Clinician and member ofAnnual Long Service Awards Ceremony was held onraise the ante on our goals as a way forward.specificdataplansforstudentsandzero-ratedfaculty. The volunteers prepared standard operatingThursday, January 30, 2020, at the Mona Visitors accesstotheVirtualLearningPlatforms(OurVLEprocedures and documents after being trained byLodgeandConferenceCentre.ThisyearsLong and Blackboard Collaborate).the MOHW. While their initial mandate was to serviceService Awards Ceremony was particularly special the MOHWs quarantine app and make call-backs toas the Vice-Chancellor, Professor Sir Hilary BecklesThe Mona Campus has members of the public who contacted the MOHWsand Principal of The UWI Mona Campus, Professorresponded on every front AlignmentCOVIDhotline,theirroleevolvedintohelpingtheDale Webber, both received awards for 40 and 30 public on a wide range of health and social issues. yearsofservice,respectively.Awardswerealsofor the Academic Year Strategic partnerships continued to be forged withpresented to 115 other members of the academic,2019 to 2020, without new entities while we continued to strengthen andadministrative, professional, technical and support preserve those that had already become our allies inAgility servicesstaffwhohaveservedtheinstitutioncompromise to its full 12 educational and societal advancement.One of ourfor periods exceeding 15, 21, 30 or 40 years. Thisoperations and delivery13most successful examples of strategic partnershipsUnderthepillarofAgility,theMonaCampusyear 51 employees received awards for 15 years of came in the area of Health and Wellness. With theprioritizedRestoringFinancialHealth,Initiatingaservice, 33 received awards for 21 years of service,to students, to the nationaleffects of the pandemic clear for all to see via variousCaring, Accountable, Motivated Professional Team27employeesreceivedawardsfor30yearsofgood and to supporting media platforms, Jamaica would need all hands on(CAMP) and advancing the Digitization of its services.service and 6 employees for 40 years of service.deck to battle this unanticipated scourge. This ledIn October 2015, The UWI Mona entered into a 20- the One UWI enterprise.to the Ministry of Health and Wellness (MOHWs)yearFinanceBuildOperateTransferAgreement call for volunteers that included a request for thewith North Star Development Jamaica Limited forConclusioninvolvementoftheFacultyofMedicalSciencesthe establishment of the Campus own Well Water (FMS). The call was answered, initially by studentsSupply system. The Agreement realized the secondThe Mona Campus has responded on every front intheMBBSprogrammeonMarch20,2020andPublicPrivatePartnershipprojectundertakenbyfortheAcademicYear2019to2020,without was later extended to all other schools in the FMS.theMonaCampus.Toformthepartnership,thecompromisetoitsfulloperationsanddeliveryto TheMBBSstudents,however,accountedfortheCampusleverageditspotablewaterresourcetostudents, to the national good and to supporting the majority of volunteers. After preparatory work, Theacquire critical infrastructure to not only extract andOne UWI enterprise. Two areas stood out however UWI/MOHW Health Corps initiative officially begantreat the resource but to also secure a reduced costas needing greater focus and attention, those of the operation on April 6, 2020 with 70 volunteers.Thefor a Campus water supply. Estimated savings forproject of Digitization and our response of caring for operations took place within the already establishedpotable water supply for the period August 2019 toall communities. There was a great deal of effort to Call Centre on the Mona Campus, the latter requiringJuly 2020 were JMD $182,895,341.70. relate the kind of services we offered as a tertiary some programming and networking to fit within thelevel institution of teaching, research and outreach MOHWsnationaloperation.ThestudentsplayedIn our recognition of contributions to the University,backtothewidestcommunityoflearnersand varyingrolesinthesuccessofthisprogrammeMr. Howard James was among the more than onerecipients.In doing so, despite the trials, this year suchascallagents,floor/shiftsupervisors,andhundred members of staff of The University of thebrought the Campus closer to its stakeholders. The ANNUAL REPORT 2019/20 Realigning our Resources with Resilience and Resourcefulness'