Jamaica and the Bahamas are two Caribbean countries whose economies depend heavily on tourism. It is argued that information and communication technology (ICT) is a major contributing factor in enhancing the tourism product, and more specifically its ability to satisfy hotel guests. However, there is relatively little research in this area in the Caribbean.
Hence, this study seeks to assess the impact of ICT on customer satisfaction in Jamaican and Bahamian hotels. The study found significance between ICT adoption and hotel guest satisfaction in both Jamaican and Bahamian hotels.
The insights of the study should be helpful in making a positive contribution towards improved economic performance in both countries.