Operation RTG: Restructuring, Transformation and Growth

Operation RTG is a transformative initiative led by the Office of Strategic Planning and Enterprise Management (OSPEM) at The University of the West Indies, Mona Campus. Launched to modernize and optimize the administrative framework of the Campus, this ambitious program focuses on creating a more efficient, effective and responsive organization.

By addressing the critical needs of our students, staff and stakeholders, Operation RTG is reshaping how UWI Mona achieves its strategic goals and fulfills its mission to deliver world-class education, research and community engagement. 

Why Operation RTG?

The administrative processes of the Campus are central to supporting its core missions of teaching, learning, research and innovation. Over time, inefficiencies and outdated systems have created challenges that hinder productivity and growth. Operation RTG was initiated to address these gaps and position UWI Mona for long-term success.
Through a comprehensive review led by PwC, Operation RTG is:

  • Streamlining workflows to improve service delivery.
  • Enhancing administrative support for teaching, research and innovation.
  • Fostering a culture of accountability, efficiency and professionalism.
  • Ensuring sustainable resource management and operational excellence.

RTG 2028 Vision for Change

By 2028, The UWI Mona is a modern, digitally smart institution that is student-centred, financially secure and powered by a creative, accountable, motivated and professional workforce, advancing excellence and innovation for global impact.

Objectives of Operation RTG

  1. Optimize Processes: Improve operational efficiency through streamlined workflows and reduced inefficiencies.
  2. Enhance Service Delivery: Modernize functions to deliver faster, more reliable services to students and staff.
  3. Foster Accountability: Build a culture that rewards responsibility and professional service.
  4. Support Strategic Goals: Align administrative functions with the Campus' broader mission and vision.

Benefits of Operation RTG

Operation RTG is committed to delivering real, measurable benefits to the entire UWI Mona community:

  • For Students and Staff: Faster, more reliable administrative processes; enhanced satisfaction with services.
  • For Campus Operations: Improved resource utilization, reduction in waste and sustainable growth.
  • For Strategic Alignment: Administrative functions that fully support the teaching, research and innovation goals of UWI Mona.

Early Achievements

To demonstrate immediate progress, the RTG Steering Committee identified a series of high-impact initiatives, known as Quick Wins. These projects are designed to address critical areas with minimal resources and time investment:

  • VMC Process Change: Streamlining the adjunct lecturer hiring process, reducing approval times and improving cost management.
  • Fleet Management: Developing a digital inventory system for efficient vehicle management and cost savings.
  • Utilities Charges Initiative: Improving fee collection through enhanced meter tracking and capacity adjustments for commercial entities.
  • Customer Service Enhancements: Modernizing the internal telephone directory, automating transcript requests, and upgrading the Interactive Voice Response (IVR) system to streamline user interactions.

Frequently Asked Questions

1. What is Operation RTG?

RTG stands for Restructuring, Transformation & Growth — Mona’s campus-wide programme to modernise systems, streamline processes and strengthen our financial and operational resilience. It’s how we turn the University’s Triple ‘A’ Strategy into real improvements in how we work every day.

2. Why is RTG necessary?

Because the higher education landscape has changed. Students have more choices, technology is reshaping expectations and our financial realities are tighter than ever. Many of our systems, policies and workflows were built for a different era and no longer meet the speed and efficiency Mona needs today. RTG ensures helps us to modernise, simplify and innovate so that we remain competitive and sustainable.

3. What is the point of RTG?

To create a Mona Campus that works better for everyone — staff, students and stakeholders. That means:

  • Fewer bottlenecks
  • Clearer steps
  • Faster service
  • Improved accountability
  • More room for innovation

4. How does RTG align with the University’s Triple A Strategy?

RTG is the campus-level engine behind the Triple A goals:

  • Access:      → Better processes, better service and more efficient support for students.
  • Alignment: → Structures and systems that reinforce the University’s long-term direction.
  • Agility:       →  Faster decision-making and modern, tech-forward ways of working.

5. What will change for staff?

You can expect:

  • simpler workflows
  • clearer structures
  • reduced duplication
  • more digital tools
  • fewer manual steps
  • faster turnarounds
  • better access to information

Not everything will change at once — RTG is phased and realistic.

6. Is RTG a redundancy initiative?

No. While efficiency is important, RTG is not a redundancy exercise. It focuses on strengthening processes, improving service quality and maximising value for staff and students.

7. How will RTG affect academic staff?

Primarily, academic staff will experience fewer administrative burdens, more reliable processes and systems that support teaching, research and student success.

8. How will RTG help administrative and support staff?

By reducing unnecessary steps, improving communication, fixing bottlenecks and ensuring that key processes (procurement, payments, HR support, work orders) function more smoothly.

9. When will we start seeing changes?

Some improvements are already underway, including the implementation of a new Campus organisational structure, which came into effect August 1, 2025. Other initiatives will roll out progressively during the 2025/2026 academic year, with more changes unfolding through to 2028/2029.

10. Who leads RTG?

RTG is overseen by the Campus Principal through the RTG Monitoring Committee, with day-to-day programme coordination and operational oversight by the Office of Strategic Planning & Enterprise Management (OSPEM).

11. How can staff stay informed?

  • The RTG Change Champion Network. Connect with your department’s RTG Change Champion
  • Email updates via Mona Messaging
  • The OSPEM360 newsletter
  • Digital screens across Campus
  • Departmental briefing sessions & workshops
  • The OSPEM website 

12. How can I get involved?

  • Participate in department briefing sessions/workshops
  • Engage with your department Change Champions
  • Share feedback and volunteer for testing or pilot activities when opportunities arise