Operation RTG: Restructuring, Transformation and Growth

Operation RTG is a transformative initiative led by the Office of Strategic Planning and Enterprise Management (OSPEM) at The University of the West Indies, Mona Campus. Launched to modernize and optimize the administrative framework of the Campus, this ambitious program focuses on creating a more efficient, effective and responsive organization.

By addressing the critical needs of our students, staff and stakeholders, Operation RTG is reshaping how UWI Mona achieves its strategic goals and fulfills its mission to deliver world-class education, research and community engagement. 

Why Operation RTG?

The administrative processes of the Campus are central to supporting its core missions of teaching, learning, research and innovation. Over time, inefficiencies and outdated systems have created challenges that hinder productivity and growth. Operation RTG was initiated to address these gaps and position UWI Mona for long-term success.
Through a comprehensive review led by PwC, Operation RTG is:

  • Streamlining workflows to improve service delivery.
  • Enhancing administrative support for teaching, research and innovation.
  • Fostering a culture of accountability, efficiency and professionalism.
  • Ensuring sustainable resource management and operational excellence.

RTG 2028 Vision for Change

By 2028, The UWI Mona is a modern, digitally smart institution that is student-centred, financially secure and powered by a creative, accountable, motivated and professional workforce, advancing excellence and innovation for global impact.

Objectives of Operation RTG

  1. Optimize Processes: Improve operational efficiency through streamlined workflows and reduced inefficiencies.
  2. Enhance Service Delivery: Modernize functions to deliver faster, more reliable services to students and staff.
  3. Foster Accountability: Build a culture that rewards responsibility and professional service.
  4. Support Strategic Goals: Align administrative functions with the Campus' broader mission and vision.

Benefits of Operation RTG

Operation RTG is committed to delivering real, measurable benefits to the entire UWI Mona community:

  • For Students and Staff: Faster, more reliable administrative processes; enhanced satisfaction with services.
  • For Campus Operations: Improved resource utilization, reduction in waste and sustainable growth.
  • For Strategic Alignment: Administrative functions that fully support the teaching, research and innovation goals of UWI Mona.

Early Achievements

To demonstrate immediate progress, the RTG Steering Committee identified a series of high-impact initiatives, known as Quick Wins. These projects are designed to address critical areas with minimal resources and time investment:

  • VMC Process Change: Streamlining the adjunct lecturer hiring process, reducing approval times and improving cost management.
  • Fleet Management: Developing a digital inventory system for efficient vehicle management and cost savings.
  • Utilities Charges Initiative: Improving fee collection through enhanced meter tracking and capacity adjustments for commercial entities.
  • Customer Service Enhancements: Modernizing the internal telephone directory, automating transcript requests, and upgrading the Interactive Voice Response (IVR) system to streamline user interactions.