Did you catch us doing something right?

Have you received or witnessed someone receiving exceptional customer service from a FSS faculty or staff member?

As we work to improve our service to you, we also seek to recognize staff members who are ‘caught in the act’ of delivering exceptional customer service above and beyond the call of duty. Some of the qualities that define exceptional customer service include, unexpected assistance, patience, professionalism, respectfulness, timeliness, solution driven, helpfulness and empathy.

To share your experience, kindly answer the questions below.

Full name: *

What status best describes you?: *

Name of the staff member who delivered exceptional customer service to you or someone in your presence?: *

Kindly provide a description of the interaction and state specifically the extraordinary lengths taken by the staff to ensure your complete satisfaction: *

Be sure to include the date, time and location of the act.

Do you wish for your name to be mentioned when the staff member is being recognised?: *

If you were not satisfied with the service received, kindly complete our Customer Service Survey via https://www.mona.uwi.edu/socsci/feedback-0

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Did you catch us doing something right?