Customer Service Survey

Department visited: *

Select the status that best describes you: *

What was the purpose of your visit?:

How satisfied or dissatisfied are you with the service received?: *

How would you rate the staff with whom you interacted on the following attitudes?:

	Excellent	Good	Fair	Poor	N/A
Courtesy	Courtesy - Excellent	Courtesy - Good	Courtesy - Fair	Courtesy - Poor	Courtesy - N/A
Sensitivity	Sensitivity - Excellent	Sensitivity - Good	Sensitivity - Fair	Sensitivity - Poor	Sensitivity - N/A
Helpfulness	Helpfulness - Excellent	Helpfulness - Good	Helpfulness - Fair	Helpfulness - Poor	Helpfulness - N/A
Respectfulness	Respectfulness - Excellent	Respectfulness - Good	Respectfulness - Fair	Respectfulness - Poor	Respectfulness - N/A
Professionalism	Professionalism - Excellent	Professionalism - Good	Professionalism - Fair	Professionalism - Poor	Professionalism - N/A
Pleasantness	Pleasantness - Excellent	Pleasantness - Good	Pleasantness - Fair	Pleasantness - Poor	Pleasantness - N/A
Patience	Patience - Excellent	Patience - Good	Patience - Fair	Patience - Poor	Patience - N/A

How would you rate the department's responsiveness to students needs?:

	Excellent	Good	Fair	Poor	N/A
Timeliness to service	Timeliness to service - Excellent	Timeliness to service - Good	Timeliness to service - Fair	Timeliness to service - Poor	Timeliness to service - N/A
Accessibility to day students	Accessibility to day students - Excellent	Accessibility to day students - Good	Accessibility to day students - Fair	Accessibility to day students - Poor	Accessibility to day students - N/A
Accessibility to evening students	Accessibility to evening students - Excellent	Accessibility to evening students - Good	Accessibility to evening students - Fair	Accessibility to evening students - Poor	Accessibility to evening students - N/A
Accessibility to information (in office)	Accessibility to information (in office) - Excellent	Accessibility to information (in office) - Good	Accessibility to information (in office) - Fair	Accessibility to information (in office) - Poor	Accessibility to information (in office) - N/A
Accessibility to information (online)	Accessibility to information (online) - Excellent	Accessibility to information (online) - Good	Accessibility to information (online) - Fair	Accessibility to information (online) - Poor	Accessibility to information (online) - N/A
Accessibility to senior staff members	Accessibility to senior staff members - Excellent	Accessibility to senior staff members - Good	Accessibility to senior staff members - Fair	Accessibility to senior staff members - Poor	Accessibility to senior staff members - N/A
Response to phone inquiry	Response to phone inquiry - Excellent	Response to phone inquiry - Good	Response to phone inquiry - Fair	Response to phone inquiry - Poor	Response to phone inquiry - N/A
Response to message left	Response to message left - Excellent	Response to message left - Good	Response to message left - Fair	Response to message left - Poor	Response to message left - N/A
Response to email inquiry	Response to email inquiry - Excellent	Response to email inquiry - Good	Response to email inquiry - Fair	Response to email inquiry - Poor	Response to email inquiry - N/A
Office appearance/arrangement	Office appearance/arrangement - Excellent	Office appearance/arrangement - Good	Office appearance/arrangement - Fair	Office appearance/arrangement - Poor	Office appearance/arrangement - N/A

How could this department improve its service to you?:

*Additional remarks:

* You may also provide details on the staff member with whom you've interacted. Also, if you require a direct response, kindly include your name and contact information.

In which semester and year did you last visit the office?: *

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The University of the West Indies, Mona

The Faculty of Social Sciences

Customer Service Survey