FSS Technical Support Satisfaction Survey

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To aid improvement in our multimedia/technical support service delivery, please complete and submit the survey below. Thank you.

Select the status that best describes you:

Academic Year: *

Semester: *

Department/Unit/Section: *

Room(s) used: *

How was your request communicated to the Lab Staff?: *

How satisfied or dissatisfied are you with the tech support service received?: *

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Timeliness of communication *	Timeliness of communication - Very satisfied	Timeliness of communication - Somewhat satisfied	Timeliness of communication - Neither satisfied nor dissatisfied	Timeliness of communication - Somewhat dissatisfied	Timeliness of communication - Very dissatisfied
Quality of service received *	Quality of service received - Very satisfied	Quality of service received - Somewhat satisfied	Quality of service received - Neither satisfied nor dissatisfied	Quality of service received - Somewhat dissatisfied	Quality of service received - Very dissatisfied
Timeliness of service delivery *	Timeliness of service delivery - Very satisfied	Timeliness of service delivery - Somewhat satisfied	Timeliness of service delivery - Neither satisfied nor dissatisfied	Timeliness of service delivery - Somewhat dissatisfied	Timeliness of service delivery - Very dissatisfied
Professionalism of Tech Support Staff *	Professionalism of Tech Support Staff - Very satisfied	Professionalism of Tech Support Staff - Somewhat satisfied	Professionalism of Tech Support Staff - Neither satisfied nor dissatisfied	Professionalism of Tech Support Staff - Somewhat dissatisfied	Professionalism of Tech Support Staff - Very dissatisfied
Job knowledge of Tech Support Staff *	Job knowledge of Tech Support Staff - Very satisfied	Job knowledge of Tech Support Staff - Somewhat satisfied	Job knowledge of Tech Support Staff - Neither satisfied nor dissatisfied	Job knowledge of Tech Support Staff - Somewhat dissatisfied	Job knowledge of Tech Support Staff - Very dissatisfied
Deportment of Tech Support Staff *	Deportment of Tech Support Staff - Very satisfied	Deportment of Tech Support Staff - Somewhat satisfied	Deportment of Tech Support Staff - Neither satisfied nor dissatisfied	Deportment of Tech Support Staff - Somewhat dissatisfied	Deportment of Tech Support Staff - Very dissatisfied
Appearance of Tech Support Staff *	Appearance of Tech Support Staff - Very satisfied	Appearance of Tech Support Staff - Somewhat satisfied	Appearance of Tech Support Staff - Neither satisfied nor dissatisfied	Appearance of Tech Support Staff - Somewhat dissatisfied	Appearance of Tech Support Staff - Very dissatisfied
Overall attitude of Tech Support Staff *	Overall attitude of Tech Support Staff - Very satisfied	Overall attitude of Tech Support Staff - Somewhat satisfied	Overall attitude of Tech Support Staff - Neither satisfied nor dissatisfied	Overall attitude of Tech Support Staff - Somewhat dissatisfied	Overall attitude of Tech Support Staff - Very dissatisfied
Accessibility to Senior Lab Management Staff *	Accessibility to Senior Lab Management Staff - Very satisfied	Accessibility to Senior Lab Management Staff - Somewhat satisfied	Accessibility to Senior Lab Management Staff - Neither satisfied nor dissatisfied	Accessibility to Senior Lab Management Staff - Somewhat dissatisfied	Accessibility to Senior Lab Management Staff - Very dissatisfied
Responsiveness of Senior Lab Management Staff *	Responsiveness of Senior Lab Management Staff - Very satisfied	Responsiveness of Senior Lab Management Staff - Somewhat satisfied	Responsiveness of Senior Lab Management Staff - Neither satisfied nor dissatisfied	Responsiveness of Senior Lab Management Staff - Somewhat dissatisfied	Responsiveness of Senior Lab Management Staff - Very dissatisfied