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UWI
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Mona
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The Faculty of Social Sciences
FSS Facilities Management Satisfaction Survey
The purpose of this survey is to gather feedback from users regarding their experiences with our facilities management services. Your responses will help us identify areas for improvement and ensure that we continue to provide quality services that meet or exceed your expectations.
Full Name (Optional):
Email (Optional):
What category best describes you?
*
- Select -
Academic Staff
Administrative/Technical/Support Staff
Professional Staff
Student
Other (Specify in comments)
Academic Year:
*
- Select -
2024 - 2025
2025 - 2026
2026 - 2027
Semester:
*
- Select -
1
2
Summer
Department/Unit/Section:
*
- Select -
Centre for Disability Studies
Department of Economics
Department of Government
Mona School of Business and Management
Department of Sociology, Psychology and Social Work
Sir Arthur Lewis Institute of Social and Economic Studies
Social Sciences Faculty Office
CAPRI
Other (Specify in comments textbox below)
Please indicate your level of satisfaction with the services you received:
*
Very satisfied
Somewhat satisfied
NA
Somewhat dissatisfied
Very dissatisfied
Responsiveness of staff to requests
*
Responsiveness of staff to requests - Very satisfied
Responsiveness of staff to requests - Somewhat satisfied
Responsiveness of staff to requests - NA
Responsiveness of staff to requests - Somewhat dissatisfied
Responsiveness of staff to requests - Very dissatisfied
Timeliness of service delivery
*
Timeliness of service delivery - Very satisfied
Timeliness of service delivery - Somewhat satisfied
Timeliness of service delivery - NA
Timeliness of service delivery - Somewhat dissatisfied
Timeliness of service delivery - Very dissatisfied
Communication of updates on request
*
Communication of updates on request - Very satisfied
Communication of updates on request - Somewhat satisfied
Communication of updates on request - NA
Communication of updates on request - Somewhat dissatisfied
Communication of updates on request - Very dissatisfied
Job knowledge of staff
*
Job knowledge of staff - Very satisfied
Job knowledge of staff - Somewhat satisfied
Job knowledge of staff - NA
Job knowledge of staff - Somewhat dissatisfied
Job knowledge of staff - Very dissatisfied
Professionalism of staff
*
Professionalism of staff - Very satisfied
Professionalism of staff - Somewhat satisfied
Professionalism of staff - NA
Professionalism of staff - Somewhat dissatisfied
Professionalism of staff - Very dissatisfied
Accessibility to staff
*
Accessibility to staff - Very satisfied
Accessibility to staff - Somewhat satisfied
Accessibility to staff - NA
Accessibility to staff - Somewhat dissatisfied
Accessibility to staff - Very dissatisfied
Attitude of staff
*
Attitude of staff - Very satisfied
Attitude of staff - Somewhat satisfied
Attitude of staff - NA
Attitude of staff - Somewhat dissatisfied
Attitude of staff - Very dissatisfied
Overall quality of services rendered
*
Overall quality of services rendered - Very satisfied
Overall quality of services rendered - Somewhat satisfied
Overall quality of services rendered - NA
Overall quality of services rendered - Somewhat dissatisfied
Overall quality of services rendered - Very dissatisfied
What is your primary method for making fault reports?
*
Fault Report Form
Email
Telephone
In Person
Via Department Office
Other (Specify in comments)
Please share any additional comments or suggestions that could help us better serve you and exceed your expectations.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Math question
*
6 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
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