To request maintenance or estate-related services, please contact us using one of the following methods:

• Extension: 7702 / 7709
• WhatsApp: 876-856-9222
• Email: maintenance@uwimona.uwi.edu.jm
• Web Form: Complete the Service Request Form available in the Dropbox and submit as instructed
• In Person: Estate Management Department

Our Opening Hours: 8:00 a.m. to 4:00 p.m.

Information Required When Making a Request

Please provide the following details to the Customer Service Representative (CSR):

1. Full name of the requestor.
2. Contact number 
3. Building name/location and the specific area where the issue exists.
4. Nature of the problem.
5. Department/Section/Project to be charged, if different from the funding source normally associated with the location at 3 above.
6. Additional relevant details, such as:

• Access to the area
• Name and contact number of a site contact person
• urgency of the issue     

What to Expect After Submitting a Request

• The CSR will log your request in the TMA software and provide you with a Reference Number
• The CSR will notify the relevant Service Section on your behalf.

For Emergency Requests

• A technician will be dispatched immediately to assess and resolve the issue.

For Routine Requests

1. A Site visit will be arranged to evaluate the issue and prepare a cost estimate
2. The estimate will be sent to you for approval.
3. Upon receiving written acceptance:
   
   • For small labour jobs or those using in-house materials, work will be assigned to a ‘small contractor’ and begin promptly. 
   • For larger jobs requiring external contractors or materials, you must submit an on-line Purchase Requisition, after which the Bursary will prepare a Purchase Order (PO).
4. Work will commence after the PO is received.

Staying Informed

• The CSR will keep you updated of the progress of your request.
• You may also contact the Customer Service Section directly for updates or futher information.
• One work has started, you can reach out to the relevant Superintendent.