Please note the following paper tray operation on the Xerox VersaLink/AltaLink model series:

1. Default Tray selection is “automatically select” - This means that if no tray matches the job for all three criteria of size e.g. letter, type e.g. plain, colour e.g. white, then the user will be prompted via a “held for resources” message to change the paper tray settings (size/type/colour) to match the job requirement.  All three settings must match. 

2. Whenever a tray is opened the printer will give end user the opportunity to change the tray settings (size/type/colour).

This operation is not a defect, it is by design and cannot be changed.

Once the job is released from the PaperCut menu but not yet printed due to a mismatch error, it is waiting in the Xerox device’s memory and will affect other user’s jobs if it is not cleared.  This requires user sensitization to minimize recurrence i.e. don’t leave your failed job for someone else to clear (call for help).

If legal and letter are used, it is not recommended to have all three trays set to letter as this will introduce the need for end users to interfere with tray settings more frequently.