The decision was made at the time of engaging in the new lease agreement with PBS.  So for auditing purposes, the two Twains (staff and students printing) must not meet.

In order to print colour, large formats, scan or photocopy, the best print resources are located:-

1. Technical Services

2. Administrative Office

One of the Software features –Page Detection – will perform checks to ensure that the pages sent (from the computer) and the pages output (by the Printer) are the same. If there is a difference with pages output, the software will rollback any charges applied to the unsuccessful portion of the document.

Students may request a refund, only in cases where the quality of the printed item is unsatisfactory.

Patrons must approach any of our libraries (Main, SEBL, LBL, MBL) to adjust/topup their print balances. They may also topup at the Reprographic Services Unit (RESU). Currently only cash is accepted.

Try one of the following:-

a. The student must first ensure that they are signed into the computer (with OurVle credentials) from which the job was sent. 

b. The student must ensure that after choosing the appropriate printer for the job (whether “Xerox Black and White Printing” or “Xerox Colour Printing”), no other print preferences which are related to colour or grayscale are altered, as          this may cause the job to fail.

A select set of staff members – classified as Senior Clericals – and all librarians have permissions to perform adjustments/topup.